This job is a senior level Basis position in the SAP, IT Systems and Applications Analyst family. Although the responsibilities and goals in relationship to the organization are similar across the family
Job Responsibilities:
- Manage, monitor, tune, troubleshoot and resolve application issues on all SAP instance pipelines, related applications and operating systems.
- Install Support Package Stacks, Enhancement Packages, move transports through the system pipelines via TMS, SDM, JSPM and Portal tools.
- Provide SAP Application, Database and Operating system support as defined by the Technical Applications and Infrastructure Manager and managed to the service level agreements we have in place with the businesses.
- Plan and manage application, database or operating system upgrades and their related activities to ensure that service levels, objectives and schedules are met.
- Work with data center operations to design and implement controls for new technologies, systems and their supporting infrastructure to ensure systems are available and recoverable in accordance with our service level agreements.
- Document processes and procedures and communicate them to the Basis team, and internal and external IT customers.
- Work with the Technical Applications and Infrastructure Manager to ensure our systems are available and secure on a 7X24 hour basis.

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